So it goes...

I'll take a post to wrap-up a couple of recent posts, namely No Brother of Mine and A Home For Willie . As you recall, I had some issues with my wife's laptop not being able to print to our brand new Brother printer. I tried a half dozen software uninstalls/reinstalls to no avail. Desperate, I notified support by email. They were prompt in getting back to me, but their response was kind of a joke. It consisted of a web link to a list of an 8 "part" series of solutions, with each "part" having multiple steps. This list would seem daunting to a technically adept person, of whom I consider myself. I cannot imagine how someone technophobic or techno-illiterate would feel. I'm sure most would take the printer back immediately upon opening the email. I worked my way through all of the steps to no avail. Then, what occurred to me was how can someone put a product out that is so tough to setup that it requires 8 steps of troubleshooting after the consumer ha...

I'm writing this as I muddle my way through the 5th install/uninstall of the printing software for my wife's laptop. Our printer took a dump the other day, so we got a nice, shiny Brother MFC-J825DW All in One Wireless printer. Thus began my long saga. The printer installed perfectly on my Dell laptop and within 10 minutes I was printing fine. This was easy I thought. Repeat the same process 3 times for all the other laptops and I would be done in no time. Next up was Donna's because she needed it the most. I run through the wizard the same way I did on her very similar  Windows 7 64 bit laptop and again it appeared to be easy. I go to print and, wait for it, wait for it, nothing! This is where my beef with all things Windows comes in. Why if you have two very similar laptops, neither with very much software on it, do you get two different results when installing the same program? Grrr. Being real scientific about it I thought I'd try it on a 3rd laptop to see wh...