Closing Thoughts On Past Posts
I'll take a post to wrap-up a couple of recent posts, namely No Brother of Mine and A Home For Willie . As you recall, I had some issues with my wife's laptop not being able to print to our brand new Brother printer. I tried a half dozen software uninstalls/reinstalls to no avail. Desperate, I notified support by email. They were prompt in getting back to me, but their response was kind of a joke. It consisted of a web link to a list of an 8 "part" series of solutions, with each "part" having multiple steps. This list would seem daunting to a technically adept person, of whom I consider myself. I cannot imagine how someone technophobic or techno-illiterate would feel. I'm sure most would take the printer back immediately upon opening the email. I worked my way through all of the steps to no avail. Then, what occurred to me was how can someone put a product out that is so tough to setup that it requires 8 steps of troubleshooting after the consumer ha...