Shouting Down A Hole
I was hoping I could leave the ATT post as a single ranting post and be done with it. Their corporate arrogance and ineptitude make that impossible however. Bear with me for one more post as I try and put this problem to rest forever. I called back today to tell them I hadn't received the forms to declare my employment/discount eligibility via email like I was promised on Friday. Well, of course the first guy couldn't handle it because only customer service can do that. So, I was promptly transferred to someone cleverly disguised as a friendly customer service clerk. She was pleasantly patient and seemed to be eager to help. Well after repeating my name, address, and my wife's last 4 social security digits another time, she assured me that if I were to take down the 14 digit account number and give it to the representative at the first number I called, it would all be done. Seems easy enough, right? Wanting to finish the procedure (and being 20 minutes into the pr...