This Was Not My Chat Tech Experience
I have been having occasional wireless "drop outs" on my laptop here and there. It got to be kind of annoying, so I thought I'd take control contact Dell Support and see if they could fix it. I used the Chat Support as I've had decent luck with it in the past. This experience had a bit less joy. It took 6 minutes for the tech to look up my information. I thought they'd be able to download it from my connection somehow, but hey, I was patient. Next I needed to confirm my problem 3 times. Yep, wireless connectivity issue. Yep. Wireless connectivity. Yes, my wireless. Then he took control of my computer using web sharing software. He worked his way around, starting with the Dell Diagnostic tool that I could have run. He had me plug the Ethernet cable from our router into the laptop so he could download the driver. Then he decided to uninstall my wireless adapter and downloaded a copy of the latest driver and "installed" it. It was at this point tha...