Sunday, October 14, 2012

...And I'm Not Gonna Take It Anymore!

I got the chance to deal with ATT again this week. This company might have the most confusing and ill conceived upgrade/data/transfer phone plan that has ever existed. Let's start at the beginning, shall we?

About a month ago I got a new smart phone. As part of the move to the new phone, we wanted to begin a Family data sharing plan. We were originally set up with Donna and Sarah both having a 2 GB plan and Ben and I with nothing. So when we got my phone, we opted to upgrade to a single 10 GB plan. Part of the incentive to go with a 10 GB plan was that we were supposed to receive a 15% discount that I get from work.

The following Monday I get a text that the discount had not been applied and will require proof of employment. Two seconds later I get a text saying the discount WAS applied. So, which is it?

Well, because of the way billing cycles work, we had to wait a couple of weeks to find out if all of this shifting around really took effect. Guess what? 

It didn't. 

It turns out they had me on the shared data plan and Sarah and Donna were still on their 2 GB plans. Oy! Furthermore, there was no discount applied anywhere. 

After she cooled down, my dear wife paid a visit to the fine, staff at the ATT store in our area. They were extremely apologetic and after about 45 minutes of billing gyrations, they had it "all straightened out." 

Later in the week, Sarah's phone stopped working and she needed an upgrade. We took it in and she got a new phone. It only took two trips to get the new phone, but that is a different story altogether.

The next day, Friday of last week, I get a text saying that the discount was not applied because I failed to show my proof of employment within the 14 day period. I called back the representatives and lost my cool. Now if you know me it takes a lot to get me riled up. I began to get a tad belligerent, but basically said "Don't make me go back to the ATT store." 

The kind clerk said she would email me the forms right away.

I'm still waiting.

Blogging off...


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